Scripting Success: Rewriting Futures with Sololearn
At Glovo, we believe in the continuous growth and empowerment of couriers. Our commitment to their well-being and professional development is at the core of our values. Today, we are excited to share the success and impact of our latest initiative, the Sololearn Pilot Program, as part of The Couriers Pledge.
Sololearn Pilot: Unlocking Learning Opportunities
In June 2023, we introduced Sololearn, an innovative app dedicated to helping couriers venture into the coding world. The response was overwhelming, with over 300 couriers from five different countries enrolling in the program and ready to dive into the world of coding head first. What makes Sololearn unique is not just its educational content but the gamified experience that rewards couriers with points as they progress through various levels.
Sololearn is a gamified learning app and is set up so that Courier’s can earn points for completing tasks. One courier, Prince from Kenya, emerged as the top learner, earning him the winning prize of a new iPhone Pro Max. One of the best attributes of Sololearn is that it is bit-size content, allowing couriers to learn something new in just 3 minutes and between orders. Another Courier was able to utilize breaks between orders and evenings after work to engage in learning a new skill, gaining 5594 points in just two days. As this dedicated Courier aptly put it, “It’s pretty much the same routine. As you do more tasks, they become familiar, and you already know the answers.”
To enhance engagement and support couriers, the Sololearn team created WhatsApp groups for all participants. These groups became a hub for sharing insights, clarifying doubts, and fostering a community where couriers supported and motivated each other. It was a testament to the strong sense of camaraderie among our couriers.
A snapshot from the Sololearn WhatsApp group
Sololearn Pilot Results
The results of the Sololearn Pilot speak volumes about the enthusiasm and commitment of our couriers:
339 couriers signed up and began their lessons.
80% of them completed at least one lesson.
More than 24,000 lessons were successfully completed, adding more than 1,200 hours of learning over the course of 8 weeks.
Over 170 courses were fully completed, and certificates were granted to the participants.
The Couriers Pledge: A Holistic Approach to Well-being
Sololearn is part of our broader initiative, The Couriers Pledge, launched 2 years ago. This commitment, created with advice from the Fairwork project, aims to increase social rights and benefits available to couriers, regardless of their employment status.
The Courier’s Pledge is a platform for social impact. Through this industry-leading program, we aim to ensure:
Fair Earnings – Weekly earnings have increased by 10% in the countries where The Couriers Pledge has been implemented. ‘Loyalty bonus’ granted or exchanged for time-off.
360° Safety – Assistance with different types of accidents, third-party liability and transport of goods, as well as sick leave, maternity and paternity leave, an SOS Button inside the app, and access to other extra benefits.
Equality – Transparency and two-way communication between Glovo and couriers (appeal process).
Community – Encouraging open dialogue while offering learning opportunities for couriers (G-learning platform).
Currently rolled out in 70% of the countries where we operate, The Couriers Pledge has had a profound impact:
- More than 40,000 couriers across 21 markets are benefiting from the pledge.
- Courier retention rates have increased significantly in markets like Morocco.
- 96% continue using the Glovo app after one month.
- 80% remain active after three months.
Investing in Couriers’ Futures
We recognize that being a courier is not a forever job, and we are investing in couriers who want to upskill. Our free and easy-to-use e-learning platforms, G-Learning, Busuu, and now Sololearn are a fundamental pillar of The Couriers Pledge. Combined, these platforms offer over 100 courses in various languages, covering both soft and hard skills. With over 12,000 active users, couriers have exclusive access to resources like Busuu for language learning and Sololearn for coding.
As our 2022 Impact Report indicates, 95% of our couriers have had access to our e-learning platform, demonstrating the positive influence The Couriers Pledge can have on their professional development.
At Glovo, we are proud to champion the growth and well-being of our couriers. Thanks to the success of this pilot program, we’ve been able to extend the partnership so that even more Courier’s can participate in the future and will be launching the program in more countries like Spain, Slovenia, Ghana and Uganda.
The success of the Sololearn Pilot and the impact of The Couriers Pledge underscore our commitment to creating a platform that not only provides earning opportunities but also fosters learning, community, and long-term success for couriers. While we know there’s still a lot to be done, we believe that together, we are building a future where every courier can thrive.