Courier Stories: Fostering Empowerment and Growth at Glovo

Christina Gama
Christina Gama
August 11, 2023 • 3 minutes

Being a courier often serves as a stepping stone for numerous individuals, leading them towards broader prospects or their own personal endeavours. The Courier’s Pledge reflects our commitment to providing couriers with a fair platform to discover their potential while guaranteeing courier’s access to social rights. Whether here for a short or medium time, we are committed to equipping couriers with the essential tools needed to up-skill and pursue their passions.

We believe that the heart of our success lies in embracing the diversity of the couriers that choose Glovo and empowering them to grow personally and professionally. Whether a courier aspires to be an artist, a chef, or an entrepreneur, we celebrate their dreams and ambitions, fostering a supportive environment that encourages them to follow their hearts.

Beyond personal growth and entrepreneurship, The Courier’s Pledge is also a platform for social impact. Through this industry-leading program, we aim to ensure:

  1. Fair Earnings – Weekly earnings have increased by 10% in the countries where The Couriers Pledge has been implemented. ‘Loyalty bonus’ granted or exchanged for time-off.
  2. 360° Safety – Assistance with different types of accidents, third-party liability and transport of goods, as well as sick leave, maternity and paternity leave, an SOS Button inside the app, and access to other extra benefits.
  3. Equality – Transparency and two-way communication between Glovo and couriers (appeal process). 
  4. Community – Encouraging open dialogue while offering learning opportunities for couriers (G-learning platform).

At Glovo, we take pride in providing continuous learning opportunities for the couriers that use our platform. On our free and easy to use e-learning platform – a pillar of the Courier’s Pledge-  Couriers can find more than 100 courses on diverse topics in several languages, to develop their soft and hard skills. To date, over 12K couriers are active users on our e-learning platform.

Thanks to e-learning, Couriers are offered exclusive access to resources that aid them in pursuing their passions and developing essential life skills including Busuu for language learning, Sololearn to learn how to code, and so much more. As of our 2022 Impact Report, we’ve found that 95% of couriers have had access to our e-learning platform in the past year. 

Courier Stories

The Courier’s Pledge has fostered a sense of community, encouraging couriers to share their experiences, challenges, and success stories. This sense of belonging creates a positive and supportive atmosphere that emboldens couriers to pursue their passions with confidence.

Meet Mohammad, Bernice, and Godswill- 3 Couriers from 3 different countries with 3 stories to tell. Hit play to hear their stories.